Clear choices and practical explanations
Privacy Policy and Data Choices
This policy explains what information may be collected when you use this website or contact Fresno Rug Cleaning, why it may be used and the choices available to you.
The short version
You choose what to share
Information is mainly provided when you call, request service or communicate about a rug or property.
We use it for a reason
Details may be used to respond, coordinate service, improve the site, prevent misuse and keep records.
Service requests may be routed
Relevant details may be shared with an independent local service provider so the request can be answered.
You can ask questions
Call us to ask what this policy means or to make a privacy request where applicable.
Information we may collect
The information depends on how you interact with the site. We may collect:
| Category | Examples | How it is received |
|---|---|---|
| Contact information | Name, phone number, service address and preferred contact details | When you call or request help |
| Service information | Rug type, dimensions, condition, stains, odors, photos, access details and scheduling needs | When discussing a possible service |
| Communication records | Call notes, messages, estimates, questions and follow-up history | During customer communication |
| Technical information | IP address, browser, device, referring page, viewed pages and approximate location | Through hosting, security, analytics or similar tools |
Calls may be monitored or recorded for quality, routing, training or dispute resolution where permitted by law. If recording is used, any notice required by applicable law should be provided.
How information may be used
- Respond to questions and evaluate a service request.
- Confirm whether an address is within the current service area.
- Coordinate estimates, scheduling, access and follow-up.
- Connect a request with an independent service provider when appropriate.
- Maintain records, resolve concerns and protect against misuse or fraud.
- Understand how visitors use the site and improve its clarity and performance.
- Meet legal, tax, insurance or recordkeeping obligations when they apply.
When information may be shared
We may share only the information reasonably needed for the purpose involved. Recipients may include independent service providers responding to a request, website hosting and security vendors, analytics providers, professional advisers or authorities when disclosure is required by law.
Independent providers control their own work, estimates, scheduling and customer records. Their privacy practices may differ from this website’s practices. Review any separate documents they provide before authorizing work.
Sale and sharing
We do not sell personal information for money. Some analytics or advertising technologies can be treated as “sharing” or a “sale” under certain privacy laws even when no money changes hands. Where those laws apply, required notices and choices should be honored.
Retention and security
Information may be retained for as long as reasonably necessary to respond to the request, maintain service and business records, resolve disputes, meet legal obligations and protect the site. Retention periods vary by the type of information and why it was collected.
Reasonable administrative and technical safeguards are used to reduce risk, but no website, phone system or storage method can promise absolute security.
Your privacy choices
You may ask to review, correct or delete information you have provided, subject to identity verification and legal exceptions. You may also ask how information was used or shared.
California residents may have rights to know, delete, correct, opt out of certain sales or sharing, limit certain uses of sensitive information and receive equal service when exercising privacy rights, when the California Consumer Privacy Act applies to the business handling the information.
To make a request, call (559) 315-1004 or write to Fresno Rug Cleaning, 2695 N Sunnyside Ave, Fresno, CA 93727. Please describe the request and provide enough information for us to locate and verify the relevant record. We will not ask for sensitive account credentials to process a basic inquiry.
Children’s privacy
This website is intended for people arranging household or property services. It is not directed to children under 13, and we do not knowingly seek personal information from children under 13 through the site.
Policy updates and contact
This policy may be revised when website tools, service-routing practices or legal requirements change. The effective date at the top will be updated when material revisions are made.
Questions about website access can be reviewed on our Accessibility page. Rules for using the site are explained in the Terms and Conditions, and our approach to published information appears in the Editorial Policy.
Understand the website before contacting us
Have a privacy question?
Call and tell us whether your question concerns website data or a service request.
